Frequently Asked Questions
Have a question? We've got answers. If you can't find what you're looking for, feel free to contact us.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in their original condition. Check our returns Policy for return address.
Shipping
Standard UK delivery takes 3–5 business days. Express options are available at checkout.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Where can I track my order?
As soon as your Aerulon order is dispatched, we’ll send a tracking link and code straight to your Email Inbox.
I want to change my delivery address
Made a mistake with your shipping details? Send an email right away to aerulonsupport@gmail.com with your order details, and we’ll do our best to update it before your package ships out.
Package Never Arrived
If your tracking shows your package was delivered but it hasn't arrived, please check with neighbors or your local carrier first. If it’s still missing after 48 hours, email us at aerulonsupport@gmail.com with your order number so we can investigate.